We want every Calmpany product to feel like a treat, but if something’s not quite right, we’re here to make it better. 💌
🧁 Returns
Since our products are lovingly handmade in small batches and for personal care use, we currently do not accept returns unless the item arrived damaged or incorrect.
🍓 Damaged or Incorrect Items
Oh no! If your order arrived looking a little less than perfect (damaged, leaking, or it’s not the right item), please contact us within 3 days of delivery. Send us:
- A photo of the item
- Your order number
- A short message about the issue
We’ll review your case and either replace the item or issue a refund—your choice!
📩 Email us at: hello@calmpanyco.com
🍯 Refunds
Refunds are issued on a case-by-case basis for:
- Damaged goods
- Lost packages (based on courier status and tracking)
Please allow 5–7 business days for the refund to be processed after approval.
💡 Things to Note:
- We do not offer refunds for change of mind, allergy reactions, or customized gift sets unless they arrive damaged.
- Sale and promo items are final sale.
- You are responsible for providing the correct delivery address at checkout.
We’re a small business with a big heart, and every order means the world to us. If something’s not right, we’ll always do our best to make it sweet again. 🍭
